Cannot sign a document due to free trial ended

Forum|Forum|7 months ago
July 21, 2025
1 reply
505 views

I have a document that I need to sign but when I click on the email link, it takes me to the log in page and when I try and login I get error message that my free trial has ended and to subscribe. I should not need a subscription to sign a document a paid subscriber send me.

Amal.

Community Manager

Hi there

Hope you are doing well and sorry for the trouble.

I have checked the Adobe account linked with the Adobe ID you are using on this community and found that you have a Personal and an Enterprise profile with the same Adobe ID.

Please make sure you are signed in using the enterprise profile and see if that works for you. For more information, please check the help page https://adobe.ly/4m3mCNx

Let us know how it goes.

B

Bubbly_maker2976Author

Participant

Hello Amal, I am actually writing on behalf of the doctor who is trying to receive my sent document. The email account is under username [PII removed by moderator] but since it has been used for a trial in the past i think it is inactive, it is causing an enormous problem for our document collection. May i please ask your assistance to help reactivate so she can simple sign as a recipient? No paid subscription.

S_S

Community Manager

Hi @Bubbly_maker2976,

Thanks for the details, and sorry for the trouble with signing documents on Acrobat Sign.

I checked the details in the backend, and the account still has limitations due to a previous trial activation.

What has to be done here is, please ask your doctor to reach out to our support team. They will be in the best position to remove the entitlement hiccups and clear the account.

Our team can be reached out to from here: https://adobe.ly/4f00PE1

I would have loved to help out directly, but I can't due to restrictions on making changes to the account.

Hope this helps.

Regards,
Souvik.

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