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1 reply

J
jshyyAuthor
Participant
August 5, 2025

I was sent a pdf to sign. After clicking the link and downloading the full version of Adobe Sign, I am stuck on the launch screen of the app. I am on Windows 11 PC.

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
August 5, 2025

Hi jshyy,

 

Thank you for reaching out, and sorry about the trouble caused.

 

Please confirm if you were expecting this document to be reviewed. Would you happen to know the sender, or are you receiving the document from a known source?

 

It would be helpful if you could share a screenshot of the email and the sender's email address. Please share the screen recording of the complete workflow so we can check it.

 

Thanks,

Meenakshi 

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