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June 25, 2016
Question

Cannot upload attachments

  • June 25, 2016
  • 1 reply
  • 979 views

I've signed and completed all other fields on this document, but I'm required to attach two files (.doc and .pdf). The files are within size limits so I do not understand why they are not being uploaded properly.

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    1 reply

    MichaelKazlow
    Legend
    June 25, 2016

    Are you the originator of the document? Can you upload the documents/attachments before signing?

    June 26, 2016

    No, I'm the signer. I know it is not my internet connection because I've tried this on multiple computers. Also the originator of the document has no insight into what's happening.

    MichaelKazlow
    Legend
    June 29, 2016

    I am not sure what you are asking to do is possible. Has the originator of had success with other signers adding attachments?