Cannot Use Adobe Sign

Question

Hi,

Our company had a business account that we terminated over a year ago. Our CFO is being sent documents from other companies through adobe sign and cannot log into her account because it was 'deactivated' even though she has re-registered for an individual adobe sign and paid for it..... So it is a paid-for license that she cannot use. I removed her from our old admin console but it's still not working.

How do I fix this issue?

MichaelKazlow · Answer

The easiest fix is to use a different email address, but that is probably not practical. You do not need an Adobe Sign account to sign contracts. Your CFO should receive and email that she can click on that will give her a form to e-sign. That happens with me, even though I have an e-sign account. It nevers asks me to go to my account to e-sign.

However, your second issue is that you are paying for a personal Adobe e-sign account and cannot use it. This is a separate and important issue on its own. Answering this will require someone who works for Adobe who as access to Adobe Sign's administrative systems. Hopefully, someone will come around to help you.

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