Cant draw a signature when signing in edge

Question

I tried for the first E-Sign and sent a document to coluge who don't have adobe pro license. So he got an email and tried to sign by drawing, the draw didn't work, we tried to sign using his smartphone, he didn't get the sms and me either (i also tried my number).

Tried to install Adobe Acrobat Reader on his pc and it didnt help.

Souvik Sadhu · Answer

Hi @TheEndIsNear,

Hope you are doing well. Sorry for the trouble with using Acrobat Sign.

The drawing of a signature isn't something that should be tied to a subscription for the recipient.

Would you mind sharing a screen recording of the entire event, on what the recipient sees when trying to make the drawing and signing?

This would help us understand the situation better and investigate further.

Regards,
Souvik.

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