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mapledurham
mapledurham
Participant
May 11, 2026
Question

Cant use esign ?

  • May 11, 2026
  • 1 reply
  • 6 views

I have been using Adobe esign for ages however last week i went to send mutliple documents..all went well until i came to the eisign page, it allows you one box which says text but you cant change the field.

So i have one box that says text, cant change it to signature and cant add any other boxes for name and date ????

    1 reply

    Meenakshi0101
    Community Manager
    Meenakshi0101Community Manager
    Community Manager
    May 11, 2026

    Hi mapledurham,


    Thank you for reaching out, and reporting this.


    This is a known issue and will be fixed in the future update. In the meantime, please try sending the document via Acrobat Online. See if that works for you. You may use the steps suggested below:

    • Open the Acrobat Online account.

    • Sign in with your Adobe credentials.

    • Go to the E-Sign tab.

    • Select the request signature.

    You may use the steps suggested here: Send documents for signature


    Let us know if that helps.


    Thanks,

    Meenakshi

    mapledurham
    mapledurhamAuthor
    Participant
    May 11, 2026

    YES this has worked.  Thank you 

    Meenakshi0101
    Community Manager
    Meenakshi0101Community Manager
    Community Manager
    May 11, 2026

    Hi mapledurham,

     

    That’s great! Glad to know it helped.

    We will update you once the fix is available. 

     

    Thanks,

    Meenakshi

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