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OliviaS2746
Participant
May 11, 2026
Answered

CC'd recipients are not able to access the signed agreement and are not receiving notifications that it is signed when using Bulk Send

  • May 11, 2026
  • 2 replies
  • 48 views

I sent out a Bulk Send with 60+ agreements, and included one signer and two CC's. The signers are all unique; the first CC is the same on all agreements, and the second CC is unique. The people CC'd are unable to view the documents, and do not have access even after requesting a verification code. They are also not receiving notifications that the agreements were signed. How can I make sure that all CC'd recipients have access to the form, and that they are notified when the agreement is signed? Can anything be done so that they can access these forms and receive notifications after the fact?

    Correct answer Meenakshi0101

    Hi OliviaS2746,

     

    It is not possible to disable the notification from your end. All the recipients can do that on their end using the steps suggested here: How to adjust email notifications for events/alerts in Adobe Sign.

     

    Thanks,

    Meenakshi

    2 replies

    OliviaS2746
    Participant
    May 12, 2026

    Additionally, I received a Signed and File email for the first one completed saying “To avoid unnecessary email you will not be notified when the additional 64 parties sign, but you can check on the status of signatures for this document at any time. You will be notified when the final signer has signed.

    Notifications have been automatically sent to all parties to the agreement.” Is there a way to avoid this?

    Meenakshi0101
    Community Manager
    Meenakshi0101Community ManagerCorrect answer
    Community Manager
    May 12, 2026

    Hi OliviaS2746,

     

    It is not possible to disable the notification from your end. All the recipients can do that on their end using the steps suggested here: How to adjust email notifications for events/alerts in Adobe Sign.

     

    Thanks,

    Meenakshi

    Meenakshi0101
    Community Manager
    Community Manager
    May 12, 2026

    Hi OliviaS2746,


    Thank you for reaching out, and sorry for the trouble caused.


    As mentioned earlier, the individuals in CC are unable to view the documents. Could you please confirm what happens when they attempt to access the document? Are they receiving any error messages?

    Additionally, please ask them to check their junk or spam folders. They should also try following the troubleshooting steps outlined in the help document: Users do not receive notification emails.



    We checked your account linked to your community profile, and it appears to be a free account. If you are using a different email address for Acrobat Sign, please share that email address with us in a private message. You can initiate a message by clicking on my profile icon and selecting the message button.


    Let us know if you need any help.


    Thanks,

    Meenakshi