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scottn2356087
scottn2356087
Participant
February 11, 2016
Answered

Certification/signature is invalid

  • February 11, 2016
  • 2 replies
  • 5980 views

I'm fairly new to the eSign service, and have just begun sending applications out for signatures to my clients. The first one I've had returned came back saying "Certification by ___ is invalid" and that the "Signature is invalid" and it listed 3 reasons -- see a screen clip below...

I have no idea why the certification and signature are invalid; when I tested the eSign service with my colleagues (sending, signing and returning to me) it was all fine.

I'm wondering if requiring my signers to use a biometric signature would solve this?

Thanks for any help,

Scott.

This topic has been closed for replies.
Correct answer Rijul Raj Khurana

Hello Scott,

Did the signer e-signed the document or used digital signatures for signing it? Also, can you inbox me your registered email address along with signer's email and name of document so that I can further check?

Regards,

-Rijul

2 replies

L
lathishk99117273
Participant
June 26, 2018

I have a similar error message showing up. How do I fix this?

The document was E-signed

K
Kawaldeep5FC8
Participant
November 7, 2020

Hi there,

 

I have same problem since i signed up Adobe esign. 

Hey guys you should fix this issue as soon as possible

Please help, I don't like to use other design software. Please advise 

R
Community Manager
Rijul Raj KhuranaCommunity ManagerCorrect answer
Community Manager
February 15, 2016

Hello Scott,

Did the signer e-signed the document or used digital signatures for signing it? Also, can you inbox me your registered email address along with signer's email and name of document so that I can further check?

Regards,

-Rijul

ta76569361
ta76569361
Participant
March 7, 2017

Rijul,

I have a similar situation that I don't understand.  I've just sent off my first contract for signature and while my vendor signed the document it indicats "Certification by   is invalid".  Can you please look into my case?

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