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ivan_0571
ivan_0571
Participant
May 12, 2026
Question

Change account region

  • May 12, 2026
  • 1 reply
  • 8 views

Hi, I am currently using an account that is created in China, and have since relocated to U.S. Every time I go to the app page, it tries to tell me to switch to United States and when I do, it will continue to stay in China region but giving me the same popup over and over again. Anyway to change the region?

 

I have also tried to change email address to another one, so I can use this one to register a new account in U.S, but it just says “error with changing email address, please try again later”.

 

Any suggestion?

    1 reply

    Meenakshi0101
    Community Manager
    Meenakshi0101Community Manager
    Community Manager
    May 14, 2026

    Hi ivan_0571,


    Thank you for reaching out.


    This requires access to the backend settings. Please contact the support team for assistance. For more information, you can refer to the following help document: Change the country associated with your Adobe account.


    If you have any questions or need further assistance, please let us know.


    Thanks,

    Meenakshi

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