Change account region

Forum|Forum|26 days ago
May 12, 2026
1 reply
43 views

Hi, I am currently using an account that is created in China, and have since relocated to U.S. Every time I go to the app page, it tries to tell me to switch to United States and when I do, it will continue to stay in China region but giving me the same popup over and over again. Anyway to change the region?

I have also tried to change email address to another one, so I can use this one to register a new account in U.S, but it just says “error with changing email address, please try again later”.

Any suggestion?

Correct answer Meenakshi0101

Hi ivan_0571,

Thank you for reaching out.

This requires access to the backend settings. Please contact the support team for assistance. For more information, you can refer to the following help document: Change the country associated with your Adobe account.

If you have any questions or need further assistance, please let us know.

Thanks,

Meenakshi

Meenakshi0101

Correct answer

Community Manager

Hi ivan_0571,

Thank you for reaching out.

This requires access to the backend settings. Please contact the support team for assistance. For more information, you can refer to the following help document: Change the country associated with your Adobe account.

If you have any questions or need further assistance, please let us know.

Thanks,

Meenakshi

ivan_0571Author

Participant

Thanks for the response, the problem is I don’t have an active subscription and when I tries to get one, it says I will have to buy from distributor in the original country (China) instead directly from the website. But without an active subscription, there is no live support from support team to help change the region, so it seems to be stuck in a limbo. The system will also give me an error if I try to change my primary email to another one.

Meenakshi0101

Community Manager

Hi ivan_0571,

Yes, there is no support for the free account. We tried to check your account using the email address linked to your profile account. Howeve, it does not show any account with that email address.

Could you please share the email address used for Acrobat Sign in private message? Also, please confirm if you are trying to renew the subscription for Acrobat Sign?

Let us know if you need any help.

Thanks,

Meenakshi

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