Change Email Address link is missing

Forum|Forum|6 years ago
July 4, 2019
1 reply
790 views

Why would the Change Email Address link be missing from the My Profile page? According to this How To post, there should be a link to change the account's email address... but it's missing on my profile page.

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Abambo

Community Expert

Discussion successfully moved from Forum comments to Adobe Sign

Please note: Forum comments is for comments and problems related to the fora, not the respective Adobe product. I assume the problem as described is in relation with Adobe Sign.

ABAMBO | Hard- and Software Engineer | Photographer

AkanchhaS8194121

Legend

Hey RasMarcus,

I checked your account under the same email you have used on forums. Unfortunately, I couldn't find anything registered to it.

It seem, either you have managed to change the existing email already? If not, then you may please share the following details-

1- How exactly were you trying to change the Adobe Sign email? Was it through Adobe Sign web or through the desktop application?

Steps shared in this help article Change your email address directs you on Adobe site website. From where you can update it, following the same steps.

2- Please share the screenshot of your "My Profile" page on Adobe. https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot as I believe you might have been looking under your Adobe's profile rather than looking under Adobe Sign's my profile section.

Thanks,

Akanchha

YongChen

Participant

Change Email Address link is missing

I have the same issue. The Change Email Address link is missing from my Adobe Sign Profile page.

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