Change Email Destination For Esigned Documents

Hi bigbillt,

I apologize for any inconvenience this may have caused.

We haven't received your contact information to arrange a callback. When I mention 'contact details,' I mean the phone number our team can reach you at. Additionally, please provide your geographic location and your preferred time frame for receiving the call.

Once you share the information in the message, let us know.

Thanks,

Meenakshi

Ok, I’ve done as you asked, but my esigned emails and documents are still going to the wrong email address.  What do I have to do to fix this?  I doesn’t seem that complicated.

Hi bigbillt,

Thank you for reaching out, and sorry for the trouble caused.

As mentioned above, you have changed the primary email address for your Adobe ID. However, if the Sign emails are still being sent to the old address, it indicates that your Acrobat Sign email address has not been updated. This often occurs when the email address being used was previously registered for an Acrobat Sign account.

Please provide your current and previous email addresses for your Adobe ID in a private message. You can send me a private message by clicking on my profile and selecting the message button. Once you’ve added the details, just click send. After we receive your email addresses, we will check the account information and confirm the changes.

Let us know if you need any help.

Thanks,

Meenakshi