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Participant
November 14, 2019
Answered

Change the default area code

  • November 14, 2019
  • 2 replies
  • 493 views

Hello,

Where can I change the area code when signing the document via SMS?

This topic has been closed for replies.
Correct answer ls_rbls

++Adding to the topic and updating this old tread,

 

Hi @Meenakshi Negi  and @aleksanderl99843310 ,

 

I believe that @aleksanderl99843310  is using Acrobat Sign enterprise licensing plan or Adobe Acrobat Sign for Teams subscription because phone and password  authentication seems to be available with those plans only at this time:

 

 

 

The individual plan that is shipped with Adobe Acrobat only allows to share  and authenticate with email and password.

 

Based on what I'm reading, currenrly only US numbers are supported through  different carriers, in which case @aleksanderl99843310 you may need to contact Acrobat Sign support directly at:

 

 

Here is a helpful link:

 

 

Hope this helps.

 

In addition, if you suspect this could be a bug or a feature that is missing in your plan, you may use the channels (listed below) to route your requests directly with Adobe:

 

 

2 replies

ls_rbls
Community Expert
ls_rblsCommunity ExpertCorrect answer
Community Expert
March 29, 2024

++Adding to the topic and updating this old tread,

 

Hi @Meenakshi Negi  and @aleksanderl99843310 ,

 

I believe that @aleksanderl99843310  is using Acrobat Sign enterprise licensing plan or Adobe Acrobat Sign for Teams subscription because phone and password  authentication seems to be available with those plans only at this time:

 

 

 

The individual plan that is shipped with Adobe Acrobat only allows to share  and authenticate with email and password.

 

Based on what I'm reading, currenrly only US numbers are supported through  different carriers, in which case @aleksanderl99843310 you may need to contact Acrobat Sign support directly at:

 

 

Here is a helpful link:

 

 

Hope this helps.

 

In addition, if you suspect this could be a bug or a feature that is missing in your plan, you may use the channels (listed below) to route your requests directly with Adobe:

 

 

Meenakshi_Negi
Legend
November 30, 2019

Hi Aleksander Legenc,

 

Sorry for the delay in response

 

Could you please elaborate your question?

What do you mean by "Signing the document via SMS"?

How you are trying to add signature to the document? Please share the complete workflow.

 

Let us know if you need any help.

 

Regards,

Meenakshi