Changing the email address for my Adobe Acrobat Sign Account

Question

Our organization is currently utilizing Adobe Acrobat Sign, and our existing account is registered under the email address sander.eek@hcs-company.com. We would like to update this account to the new email address: sander.eek@eden-akers.com.

Approximately 1.5 years ago, Adobe advised against changing the primary email address on an Acrobat Sign account due to the risk of losing access to previously signed documents (which actually happend, even when working with Adobe Support). Does anyone know if changing the account email is now supported without impacting access to historical signed documents?

Thank you for your assistance.

Kind regards,
Sander Eek.

Meenakshi_Negi · Accepted Answer

Hi Sander Eek,

Thank you for reaching out.

Please refer to the steps suggested in the following help document: https://adobe.ly/3YcmYaZ. Use the steps suggested in the help document according to your account type.

We have checked the other email address to which you wish to change the current one. An account is registered under that email address and shows inactive. You must make the changes to that account before using that email address. As it is inactive, you must submit a ticket to the Acrobat Sign support team to activate it. Please ask the account administrator to contact the team to activate the account. Use the steps suggested in the following help document: https://adobe.ly/4jgmXes.

Thanks,

Meenakshi

Sander Eek · Answer

Hi,Thank you for your assistance. When I attempt to change my primary email address to sander.eek@eden-akers.com, I receive a message stating that the email address is already in use. This is true, as I have an active Adobe ID with that email address. How can I proceed without losing access to my documents in the Adobe Sign Environment?Thank you.Cheers,Sander EekManaging Partner[cid:6dd8bd30-5d78-4df7-95e1-7ad1c27d80d4]chat with me on Teams<>[Title: Mobile - Description: mobile-icon] +31 88 304 11 11[Title: phone - Description: phone-icon] schedule a 30 minute Teams Meeting with me<>[Title: Email - Description: email-icon] sander.eek@eden-akers.com[Title: website - Description: website-icon] www.eden-akers.com<>[Title: LinkedIn - Description: image of LinkedIn icon]<> [Title: Twitter - Description: image of Twitter icon] <>

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded