Client get "Agreement ID is Invalid"

Question

Hello,My client is unable to sign an agreement because she is getting the message, "Agreement ID is Invalid."Everything looks normal on my end.And ideas on what could be wrong?Thank you in advance!

Meenakshi_Negi · Answer

Hi Greenanemone,

As you get the invalid ID error, please check this help document Getting an error 'Invalid user ID or email provided in x-api-user header' while sending agreement from Salesforce. | Ado…

Check if that helps.

If that does not help, let us know how exactly you have created the document and sent for signature.

It may be the document specific issue. Did the user check if that happens with other documents?

We will be waiting for your response.

Let us know if you need any help.

Regards,

Meenakshi

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded