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ginad81607082
Participant
March 7, 2016
Question

clients can't fill in forms--entries getting overwritten and changed

  • March 7, 2016
  • 1 reply
  • 523 views

My clients are saying responses are getting pre-populated into the wrong areas and the form is changing some of the input they've already filled out.  What could be wrong?

This started happening about 3-4 weeks ago.  Never had this problem before, but now every client is having the same problem.

This topic has been closed for replies.

1 reply

R
Rijul Raj Khurana
Inspiring
March 8, 2016

Hello Gina,

The main reason for information getting auto-populated is form fields having exact same field name. Are you using different templates together to send them out for signature? I would recommend to check the form fields in question and change their name to distinct one.

Let me know if that helps.

-Rijul

G
ginad81607082Author
Participant
March 8, 2016

Thanks Rijul,I did re-do my forms, and I used the "copy" feature to copy one text box to other fields throughout the form.  I thought this was an easy way to just duplicate size of the text field.   But maybe you're saying that in doing this, the same info is being populated and is problematic for the form?

Can I send you an attachment to show you what is happening?   I don't want to attach it here as I am not sure if this will get posted directly to any forums.  But maybe if you can see where the data keeps overwriting and duplicating, we could figure this out for sure.

Let me know and I'll send the encrypted form to you so we can look at it and pinpoint the problem exactly so I can fix it.

Thank you! 

Kindly note: I'll be out of the office from March 9 to March 13

Gina DiPrimaDestination SpecialistFamily Friendly ItalyCiao Bambino!West Coast office: 617-410-6159  cell: 925-858-9741

From: Rijul Raj Khurana <forums_noreply@adobe.com>

To: Gina DiPrima <gdiprima@yahoo.com>

Sent: Monday, March 7, 2016 9:23 PM

Subject: clients can't fill in forms--entries getting overwritten and changed

clients can't fill in forms--entries getting overwritten and changed

created by Rijul Raj Khurana in Document Cloud eSign services - View the full discussionHello Gina, The main reason for information getting auto-populated is form fields having exact same field name. Are you using different templates together to send them out for signature? I would recommend to check the form fields in question and change their name to distinct one. Let me know if that helps. -Rijul If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8570941#8570941 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/8570941#8570941 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Document Cloud eSign services by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

Sent from Yahoo Mail From: Rijul Raj Khurana <forums_noreply@adobe.com>

To: Gina DiPrima <gdiprima@yahoo.com>

Sent: Monday, March 7, 2016 9:23 PM

Subject: clients can't fill in forms--entries getting overwritten and changed

clients can't fill in forms--entries getting overwritten and changed

created by Rijul Raj Khurana in Document Cloud eSign services - View the full discussionHello Gina, The main reason for information getting auto-populated is form fields having exact same field name. Are you using different templates together to send them out for signature? I would recommend to check the form fields in question and change their name to distinct one. Let me know if that helps. -Rijul If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8570941#8570941 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/8570941#8570941 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Document Cloud eSign services by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

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