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VGR-uiw
Participant
August 20, 2023
Question

Completed Agreement Still Shows as In Progress

  • August 20, 2023
  • 1 reply
  • 530 views

I have 5 agreements that show both participants have completed their actions, but the agreements still show up in the In Progress queue, rather than being moved to the Completed queue. Any ideas on how to remedy this?

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    1 reply

    V
    VGR-uiwAuthor
    Participant
    August 21, 2023

    Update: these have resolved themselves to Complete with explanation. 

     

    Note: there was a parallel issue on 08/19 where 6 documents were missing from the AdobeSign Manage (confirmed they were not hidden and no delete privileges). I was able to validate that they existed prior because I had downloaded copies of the documents with their associated audit reports. These 6 documents also resolved themselves without explanation the following day, as they were now available in the Complete section. All documents impacted by this issue and the one originally noted in this thread appear to be from 08/17/2023 - 08/18/2023. 

    V
    VGR-uiwAuthor
    Participant
    August 21, 2023

    Correction*

     

    Update: these have resolved themselves to Complete without* explanation. 

     

    Note: there was a parallel issue on 08/19 where 6 documents were missing from the AdobeSign Manage (confirmed they were not hidden and no delete privileges). I was able to validate that they existed prior because I had downloaded copies of the documents with their associated audit reports. These 6 documents also resolved themselves without explanation the following day, as they were now available in the Complete section. All documents impacted by this issue and the one originally noted in this thread appear to be from 08/17/2023 - 08/18/2023. 

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