Contracts permanently in sync with error message.

Question

Some agreements of an employee could not be executed successfully and are stuck in sync permanently ("Signed agreements are synchronized...(3)).The sync of these agreements can also no longer be deleted.When clicking on the affected agreements the following error message appears:This transaction was not successful due to a server error. The request could not be completed. Invalid Value provided in x-signing-token-header The colleague is using AdobeSign on the iPad. Unfortunately, we do not know what to do now. We would really appreciate some help. And is there any way to get support from Adobe directly?  Thank you in advance for future assistance,Fabian

Meenakshi_Negi · Answer

Hi Fabian315734942zuh,

Thank you for reaching out.

Please confirm if the user is using the iPad's mobile application or browser to send the document for signature.

Check if the user can use the same document when sending it from the desktop.

We have checked that you are using the Adobe Sign Enterprise plan. Please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://helpx.adobe.com/sign/using/adobesign-support-resources.html.

Thanks,

Meenakshi

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