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SkillLab
SkillLab
Participant
December 3, 2021
Question

Could not send - you are not authorized to send documents for signature.

  • December 3, 2021
  • 1 reply
  • 507 views

Hi,

 

I have been using Adobe Sign for a while now, as it was included in my CC acount. I now get this error message : 

Could not send - you are not authorized to send documents for signature.

Please contact your account administrator

I don't know from where it comes. The only problem I can think of is that I went some month ago for Adobe Entrerprise, but canceled that offer right away as it was not appropriated for me. Perhaps some rights or account settings haven't been reset correctly ? 
Any help would be appreciated, thanks !

Julien

This topic has been closed for replies.

1 reply

MagentaSA
MagentaSA
Inspiring
December 3, 2021

If the version of Sign was included with Creative Cloud then it is the Individual plan which is limited to only a certain amount of transactions per month. You would need to upgrade to another plan as Adobe Sign is actually licensed separately from Creative Cloud.

Sharing our knowledge today for your use tomorrow.
SkillLab
SkillLabAuthor
Participant
December 3, 2021

Thanks for your reply, but since when is this the case? I have used it for years without limitations, the problem occured a few weeks ago and I even haven't sent out any signature requests since a few months, so if there is something like a monthly limitations it can't be already reached.

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