Skip to main content
I
ivonnep27460439
Participant
February 9, 2017
Answered

creating a user

  • February 9, 2017
  • 1 reply
  • 487 views

I am trying to create a new user and I am getting an error " this user is already associated with a different account"......I am just now creating this user....how can I fix this problem!

This topic has been closed for replies.
Correct answer AadeshSingh

Hi ivonnep27460439​

Please login to your Adobe Sign account, click on (?) symbol at the top right corner and open a support ticket with our technical support team providing the details:

1) user's email address you are trying to add.

2) Adobe Sign account Admin's email address under which you are trying to add the user.

*Make sure you don't share these details here on the public forum for security of the accounts.

Regards,

Aadesh

1 reply

AadeshSingh
AadeshSinghCorrect answer
Participating Frequently
February 12, 2017

Hi ivonnep27460439​

Please login to your Adobe Sign account, click on (?) symbol at the top right corner and open a support ticket with our technical support team providing the details:

1) user's email address you are trying to add.

2) Adobe Sign account Admin's email address under which you are trying to add the user.

*Make sure you don't share these details here on the public forum for security of the accounts.

Regards,

Aadesh

Firefly Community Gallery
Adobe Firefly

Remix with Firefly Community Gallery

Thousands of free creations to fall in love with and remix in Firefly.

Explore now
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices