Credit Card fields not capturing information.

Question

Hello,We use Adobe sign for getting e-signatures and payment details for our place of employment. With the recent update to 5.0.0 we are seeing error messages with getting signatures in person. We are able to fill out the credit card details but Adobe isn't actually capturing said details and thus we get an error message. Is anyone else experiencing this issue? If so, is there a simple fix? Any help would be greatly appreciated. Thank you in advance.

Meenakshi_Negi · Answer

Hi Corey38184769amds,

Thank you for reaching out, and sorry about the trouble caused.

We have checked that you are using the Adobe Sign Enterprise plan. This is something that the experts can best answer. Please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/3XR2jtU.

You may also refer to the information on the following help document: https://adobe.ly/4bEM1aT.

Thanks,

Meenakshi

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