Data leaks to unknown person, Adobe employee quits my chat, No support

Question

Very interesting Support experience today.

Signing a document, there has come up a name which wasn't mine or the one from contractual partner.

Talking to my contractual partner he doesn't know or hasn't added this name.

Contacting Adobe Support Elisabeth didn't take this privacy and data protection issue very serious telling me to contact the developers.

Then she QUIT the chat.

Seems that Adobe isn't taking data protection for their customers very serious, as well as good support service!

Meenakshi_Negi · Answer

Hi Markoc,

Sorry for the inconvenience caused.

Can you please share the email address in private message on which you have received the form for signature?

Take help of the steps mentioned here How Do I Send Private Message to initiate the private message.

Also, share the screenshot of the field where you see the name in the private message.

You can use the steps mentioned here How to share a file using Adobe Document Cloud to share the image file.

We will be waiting for your response.

Regards,

Meenakshi

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