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plamenp99895421
Participant
March 7, 2019
Answered

Default Agreement Name

  • March 7, 2019
  • 1 reply
  • 694 views

Hello.

We are experiencing an issue with default Agreement name when sending a document in Adobe Sign(we still use the echosign link).

It is being defaulted to admin profile's email and is not changed when a file is attached.

I saw a similar question has been answered here https://forums.adobe.com/message/10959379#10959379

Unfortunately I don't see Message Template in our account settings and I am also unable to contact support as described.

Our profile is currently using Teams license.

Is there any way to control default agreement name?

Could you provide any support contact?

Any help would be greatly appreciated.

Thanks in advance.

This topic has been closed for replies.
Correct answer Meenakshi_Negi

Hi Plamenp,

The Message template option is only available in business and enterprise service plans.

As you have mentioned above, you are using the Teams license.

The option will not be available for your service plan.

As you are not able to contact via the method mentioned in that thread, you may contact support via this link Contact Customer Care

Open the link and sign in with your Adobe ID. Then select the product from the list of options.

Hope that helps.

Let us know if you have any questions.

Regards,

Meenakshi

1 reply

Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
March 7, 2019

Hi Plamenp,

The Message template option is only available in business and enterprise service plans.

As you have mentioned above, you are using the Teams license.

The option will not be available for your service plan.

As you are not able to contact via the method mentioned in that thread, you may contact support via this link Contact Customer Care

Open the link and sign in with your Adobe ID. Then select the product from the list of options.

Hope that helps.

Let us know if you have any questions.

Regards,

Meenakshi

P
plamenp99895421Author
Participant
March 8, 2019

Thanks for your help!

It was actually the browser(Chrome) auto-filling the agreement name with user from browser's saved passwords.
Seems like agreement name field type on the page is wrong.
Following worked out for me - removed saved Adobe Sign passwords, logged in, saved password again, but it's a workaround.

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