Delete a document in Adobe Sign referenced via URL

Question

Yesterday, I signed a document using Sign Yourself button in Adobe Acrobat Pro DC. I then shared a document with someone using the Share A Link to this File, also in Adobe Acrobat Pro DC The link I copied had the URL beginning with https://au1.documents.adobe.com/public .... I copied the link and pasted it on my email and sent it off. Now I am trying to get the access to this document removed as it was downloaded already. I cannot seem to do this. I have copies of the same documents (unsigned) in my Adobe Cloud. It isn't the same document. I deleted these files. But the link is still alive and the file is still accessible. My questions are -

1) The URL starting with https://au1.documents.adobe.com/public - does this mean anyone in the adobe cloud can view this document without the link?

2) In searching through the file, in Adobe Sign > Manage > Archived is a copy of the signed document. The Audit report shows the transaction ID that is also in the URL. And the date and timestamp matches the document. BUT I CANNOT UNSHARE or DELETE THIS!

3) If this file in the Archive folder is deleted, WOULD this delete the document the URL link is accessing?

4) Can Adobe just delete it for me???

Meenakshi_Negi · Answer

Hello,

Thank you for reaching out.

As you have used the Sign yourself option and the link URL that you have shared, it seems that you have saved the file as an Adobe Sign document. This file is saved in the Adobe Sign server, not in the Document Cloud account. However, you may view it under the All Agreements > Archived folder.

Please find the answers to your questions below:

1. Anyone on Adobe Cloud will not be able to view that document. Only those people will be able to view that document with whom you will share this link.

2. As you have shared the link via email, it cannot be unshared and it is not possible to delete documents directly from the Archive folder. You do have an option to hide the agreement, however, it will only remove the document from your account. Whoever will have access to the link will be able to open the document.

3. Once the file is deleted from the account, it will completely remove from the server and also from the URL.

4. You may delete files from your account. Please refer to the information provided here: https://helpx.adobe.com/sign/kb/to-delete-a-document-from-manage-Page.html.

Let us know if you need any help or have any questions.

Thanks,

Meenakshi

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