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Juliette5FDC
Participant
Sep 25, 2025 2:14 PM UTC
Question

Delete old email addresses from adobe sign receipient box/drop down

How do I permenantly delete old / incorrect email addresses from the address book?

 

The bin icon only removes the address from the receipient field, not the address book.

 

It was very easy in the previous version / before the "upgrade".

 

Thank you

5 replies

Meenakshi_Negi
Meenakshi_Negi
Legend
Sep 26, 2025 12:26 AM UTC

Hi Juliette5FDC,

 

Thank you for reaching out, and sorry about the trouble caused.

 

We have checked that you are using the Adobe Sign Enterprise plan. Please get in touch with our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/3VBelFy.

For more information, refer to the following help document: https://adobe.ly/3Kqazw6. 

 

Feel free to let us know if you need any help.

 

Thanks,

Menakshi

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Juliette5FDCAuthor
Participant
Oct 1, 2025 9:14 AM UTC

Hello,  thank you for sending through the links.  I'm afraid they do not help with the issue I have.  There is not an option to select 'X' next to an incorrect email address.    Is there any other help you can forward?

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    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    Oct 1, 2025 10:50 PM UTC

    Hi Juliette5FDC,

     

    As you have an Enterprise team, they will check what might be causing this behavior from the backend. Please raise a ticket with the team.

    Let us know if you have not heard from them.

     

    Thanks,

    Meenakshi

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