delete stored email addresses

7 replies
1614 views
Translate

I'm fairly new to using Adobe Sign. When entering the email address for one of the recipients, I typed it incorrectly. Now every time I put in her name the incorrect one keeps popping up. Is there a way to delete that stored information so that only the correct one pops up?

Configure accounts

GabrieleLS

Inspiring

I have the same issue. I use Acrobat on macOS and can't find any "x" next to the email addresses I previously used. I tried using both the new and old user interfaces (see screenshots below).

Translate

Meenakshi_Negi

Legend

Hi GabrieleLS,

Thank you for reaching out.

Could you please confirm if you are using the Acrobat desktop application? In the screenshot, both seem to be the Acrobat Sign new experience.

It seems that you are using Acrobat's new and old user interfaces. Please share the screenshot of the complete window.

Thanks,

Meenakshi

Translate

GabrieleLS

Inspiring

Hello Meenakshi, I don't understand your question. As I said, I am using the Adobe Acrobat app on macOS, and I tried using both the old and new interfaces.

Translate

Meenakshi_Negi

Legend

Hi TraciR,

Thank you for reaching out.

When you add the name, you get the suggestion to add the saved email. You may click on the 'X' icon at the right of the pop-up name. It will remove it from the suggestion list.

Let us know how it goes.

Thanks,

Meenakshi

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.