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TraciR
Participant
February 28, 2023
Question

delete stored email addresses

  • February 28, 2023
  • 2 replies
  • 1462 views

I'm fairly new to using Adobe Sign. When entering the email address for one of the recipients, I typed it incorrectly. Now every time I put in her name the incorrect one keeps popping up. Is there a way to delete that stored information so that only the correct one pops up?

2 replies

GabrieleLS
GabrieleLS
Inspiring
February 14, 2025

I have the same issue. I use Acrobat on macOS and can't find any "x" next to the email addresses I previously used. I tried using both the new and old user interfaces (see screenshots below).

  

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    February 17, 2025

    Hi GabrieleLS,

     

    Thank you for reaching out.

     

    Could you please confirm if you are using the Acrobat desktop application? In the screenshot, both seem to be the Acrobat Sign new experience. 

    It seems that you are using Acrobat's new and old user interfaces. Please share the screenshot of the complete window.  

     

    Thanks,

    Meenakshi

    GabrieleLS
    GabrieleLS
    Inspiring
    February 17, 2025

    Hello Meenakshi, I don't understand your question. As I said, I am using the Adobe Acrobat app on macOS, and I tried using both the old and new interfaces. 

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      March 1, 2023

      Hi TraciR,

       

      Thank you for reaching out.

       

      When you add the name, you get the suggestion to add the saved email. You may click on the 'X' icon at the right of the pop-up name. It will remove it from the suggestion list. 

      Let us know how it goes.

       

      Thanks,

      Meenakshi

       

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