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Nicole Doran
Participant
February 3, 2025
Question

Delete stored incorrect e-mail address

  • February 3, 2025
  • 1 reply
  • 860 views

I typed an e-signature request e-mail incorrectly. Now every time I begin to enter the e-mail, the incorrect one keeps popping up. Is there a way to delete that stored information so that only the correct one pops up?

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
February 5, 2025

Hi Nicole Doran,

 

Thank you for reaching out.

 

Yes, you may click on the"X" icon next to the email address suggestion when it appears. The email address will be permanently removed from the suggestion.

 

 

If you experience any issues, let us know.

 

Thanks,

Meenakshi

 

N
Nicole DoranAuthor
Participant
February 12, 2025

This worked online, but on the application (I'm on a macbook) there is no visible X to remove the e-mail addresses and the incorrect ones are still populating.  There are two spots, first on the pop up right after clicking the "Request Signatures" button.  And then if I go to add additional signers after the document is processed/being prepared to send for signature.  I can send screenshots but there is real user data so i will have to redact.  Let me know if that would be helpful.  Thank you!

Nicole

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
May 13, 2025

Hi Nicole Doran,

 

 

Sorry about the delay in getting back to you.

 

If you are still experiencing this behavior, please share the screen recording. You may share the recording privately if you wish. You can send a private message using the envelope icon at the top right corner of this community page.

Ensure that the application is updated to the latest version.

 

Feel free to let us know if you need any help.

 

Thanks,

Meenakshi

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