Skip to main content
A
amandar88973405
Participant
November 1, 2018
Answered

Deleting documents in process of being authored to send for signature

  • November 1, 2018
  • 2 replies
  • 3325 views

Hello... I'm trying to send a document for signature and realized I had the wrong file.  Now, I'm trying to delete the document that is in process of being sent for signature and no where do I find a delete button. I can edit it, but still not delete it.  There's nothing in activity.

I have to say that every time I go to use Adobe Sign I end up incredibly frustrated and ready to discontinue using it.  I was seconds away from canceling my account when I finally figured out how to do what I needed with the program.  That Adobe doesn't have it set-up to give the name of a button and more info on what it does when you hover over it, when Adobe is supposed to be a leader in the industry is absurd.  This is basic UI tech these days.  If it continues that I can't use the program with ease without immense frustration, I will definitely cancel my account next window I get.  I just can't take the frustration over what should be simple things.

And that I can't easily figure out how to delete something in progress to make sure I don't confuse the files again at a later date makes no sense at all.

This topic has been closed for replies.
Correct answer Meenakshi_Negi

Hi Cameron,

Sorry for the delay in response.

We are aware of this issue and the team is investigating it.

In meantime, you can delete the document by going to Adobe Sign Manage page.

To go to Adobe Sign manage page, enable the radio button at top right of the window.

It will redirect to the Manage page, where you get an option to delete the document.

Hope that helps.

Let us know if you have any questions.

Regards,

Meenakshi

2 replies

romainl745608
romainl745608
Participating Frequently
November 5, 2018

Hi Amandar,

Your document is on "Waiting for authoring" status and not on "Out For Signature". Also for me your document is not sent to any recipients. Maybe that's why you don't have the button "Cancel" or "Delete".

Regards,

Romain.

ARC-Cameron
ARC-Cameron
Participating Frequently
November 27, 2018

Romain,

But what if I want to delete a document that has not been sent for signature?  I, like Amanda, uploaded a document in error.  i need to get rid of it.  Any thoughts about how i would do that?

Maybe Adobe staff should jump in here and provide an answer.

Thanks

Cameron

Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
November 28, 2018

Hi Cameron,

Sorry for the delay in response.

We are aware of this issue and the team is investigating it.

In meantime, you can delete the document by going to Adobe Sign Manage page.

To go to Adobe Sign manage page, enable the radio button at top right of the window.

It will redirect to the Manage page, where you get an option to delete the document.

Hope that helps.

Let us know if you have any questions.

Regards,

Meenakshi

romainl745608
romainl745608
Participating Frequently
November 2, 2018

Hello Amandar,

In your Agreement Manager, you don't see on the right panel the action "Cancel" ?

When your agreement is on "OUT_FOR_SIGNATURE" state, you can't delete it but you can cancel it.

Regards,

Romain.

A
amandar88973405Author
Participant
November 2, 2018

If I saw a cancel button, I would not have needed to post this.

This is what I see in the right panel (excluding the participants emails).  Activity simply says a document was created.

Then, when I select edit, it takes me to the editing page, and still no cancel.

Please help...  I don't understand what I'm missing or why this isn't simpler to navigate.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices