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A
annie_1993
Participant
September 14, 2024
Question

demande de signature électronique impossible

  • September 14, 2024
  • 1 reply
  • 327 views

Lorsque je mets l'adresse courriel du destinataire, je clique sur "indiquer l'endroit ou signer" et cela tourne et tourne sans jamais passer plus loin.  Quelqu'un peut m'aider?

1 reply

A
ASSOCIATION_SHAKE THA0725
Participant
August 26, 2025

Bonjour,

Je rencontre le même souci que vous...

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
August 27, 2025

Hi ASSOCIATION_SHAKE THA0725,

 

Thank you for reaching out, and sorry about the trouble caused.

 

Please let us know if the issue occurs only when you try to send a document via the Acrobat desktop application. Did you try sending the document via the Acrobat web account? If not, try and check if it works. 

Open the Acrobat web account and sign in using your Adobe credentials. Then, go to the E-Sign tab and select Request Signatures. You may also refer to the steps suggested here: https://adobe.ly/3HP3Yun. 

 

Let us know how it goes.

 

Thanks,

Meenakshi

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