Difference in Production URL

Question

Hi,

My organisation migrated from the Echo Sign platform on Thursday, the 19th of May. In an email from our success manager months prior to the migration it was stated that the servers would be moved to the Amsterdam data center and because of this the url would be postfixed with eu2.adobesign.com. As opposed to eu1.adobesign.com. We were informed that the eu1 would indicate the data would be located in the Frankfurt data center.

Despite all of this being agreed in advance the url is post fixed with eu1.adobesign.com. Why is this?

Meenakshi_Negi · Answer

Hi Stephen,

Thank you for reaching out, and sorry about the delay in response.

We have checked that you are using the Adobe Sign Enterprise service plan. The Adobe Sign Enterprise team can provide the information you are looking for.

Would you mind getting in touch with the Adobe Sign Entperise support team to get details on this? Please refer to the steps suggested in the following help document to contact the support team: https://helpx.adobe.com/sign/using/adobesign-support-resources.html.

They will be able to provide you with the correct information.

Thanks,

Meenakshi

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