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Joe Rathinam
Joe Rathinam
Participant
March 27, 2026
Question

Digital signature is valid in desktop computer but the same pdf file saved in Google drive states as unknown validity. Why?

I received through WhatsApp a legal Heirs Certificate digitally signed but found it "validity unknown".  I downloaded directly from online portal, saved it in desktop computer and found it valid. I uploaded it in Google drive, viewed the same certificate but it is found "unknown validity".

 

Please advise why the same digitally signed showing in desktop computer as valid but in Google drive unknown validity.

    1 commentaire

    Meenakshi0101
    Community Manager
    Meenakshi0101Community Manager
    Community Manager
    March 27, 2026

    Hi Joe Rathinam,

     

    Thank you for reaching out.

     

    As mentioned, after downloading the document to your desktop, it opens as valid. However, when you upload the document to Google Drive, it shows with unknown validity. Could you please confirm how you are opening this document? 

    It would be helpful if you could provide a screen recording showing what happens. You can send the video in a private message, and we will investigate this behaviour.

     

    Thanks,

    Meenakshi

     

     

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