Digital signature on half of signers

Question

I sent a page out to 3 different people in my organization for signatures. The first two came back perfect, just the signature, NO blue time/date stamp. The third came back with the blue time/date stamp! All three signatures are on one page (a dissertation page. so how it looks is important). Is there anyway to fix it so that it looks consistent and all three show only the signatures (not the time date stamp)?

Meenakshi_Negi · Answer

Hi Iris26559972f4wh,

Thank you for reaching out, and sorry about the delay in response.

It is not possible to make any changes to the already signed documents. You will resend the document to get the same signature format on it.

As mentioned above, you have sent the document to the organization. Then it can be a settings issue that may have caused the difference in the signature.

Did you send the document at once to all the recipients?

Did you make any changes in the settings before sending it to the third signer?

Please check if the first two options under Signature Preferences are selected in the Acrobat Sign settings. InAcrobat Sign, go to Account > Account settings > Signature Preferences.

Share the screenshot of the settings page.

Thanks,

Meenakshi

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