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Vinson27783842gg98
Participant
October 10, 2023
Question

Digital Signature only works occasionally

  • October 10, 2023
  • 1 reply
  • 747 views

I have to digitally sign several forms every week but I can only get Adobe to let me Sign when it feels like behaving. I have to try multiple times, over the course of several days, until it finally decides to work. I am able to click on the Signature field and the "Sign with a Digital ID" window opens. I am able to hit continue and view the signature. But when I click on "Sign" nothing happens. It's very inconvenient having to try every day until it decides to work. Sometimes rebooting helps, but not always. I imagine uninstalling and reinstalling is going to be my next step?

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    1 reply

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    October 31, 2023

    Hi Vinson27783842gg98,

     

    Thank you for reaching out, and sorry about the delayed response.

     

    As mentioned above, the sign appears but is not applied to the document when you hit the sign button. Please let us know how you receive the document for signature. And how you add the signature to the document. 

    It would be helpful if you share the screen recording or the screenshots for a better understanding of the workflow.

     

    Thanks,

    Meenakshi

    V
    Vinson27783842gg98Author
    Participant
    November 8, 2023

    The document is emailed to me. I save it to my desktop and sign it (or sometimes I open it in outlook and try to sign & save from there). Either way, sometimes it works, sometimes it does not.  Attached is a recording.

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