Disable notification from unused account

Question

Hi,

Our company has old email addresses from employees who are no longer working with us. All the access to their emails have been disabled, but recipients from the e-signature on their Acrobat Sign account are still getting the signature reminder. My questions are:

1. How long does the e-signature notification last?

2. How can we turn off the notification from those inactive accounts/emails that we don't have access to?

3. Is there a way we can deactivate their account without contacting Adobe support?

Note: I've tried contacting Adobe support on this, but they're not much of a help.

Meenakshi_Negi · Accepted Answer

Hi kriszy_0966,

Thank you for reaching out.

As the accounts are inactive, there is nothing that can be done from your end. Please reach out to the Acrobat Sign support team via the steps suggested here: https://adobe.ly/48aQRhu.

Please ask the account administrator for your organization to contact the team for the necessary changes.

Let us know if you need any help.

Thanks,

Meenakshi

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