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Reapercore
Reapercore
Participant
February 2, 2026
Question

Disaster Recovery RPO and RTO times.

  • February 2, 2026
  • 1 reply
  • 0 views

I am currently updating my org’s DR plan, and as part of that I need to find out RTO and RPO timescales for our SaaS providers.

 

If adobe had a data loss incident, what would the RPO and RTO times be?

    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    February 3, 2026

    Hi Reapercore,

     

    Thank you for reaching out.

     

    We have checked that you are using the Adobe Sign Enterprise plan. Please get in touch with our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://helpx.adobe.com/sign/using/adobesign-support-resources.html.

     

    Thanks,

    Meenakshi
     

    Reapercore
    ReapercoreAuthor
    Participant
    February 3, 2026

    Already tried, no option on the phone for this type of query, and support told me to ask here.

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    February 3, 2026

    Hi Reapercore,

     

    Please ensure you use the option in the Acrobat Sign account, or ask the Acrobat Sign account administrator to raise the ticket.

    In the meantime, we will check with the backend team for more information. 

     

    Thanks,

    Meenakshi

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