Document automatically cancelled - unable to process

Forum|Forum|8 years ago
December 6, 2017
3 replies
2568 views

Hi...

I am using the EchoSign API from SalesForce to send out documents for e-signature.

I have recently observed one particular document that was "automatically cancelled" almost exactly 1 hour after it was initially submitted for signature.

The Adobe Sign Document History for this document has 3 items shown:

Document Created @ 11:01:29
Waiting for signature @17110578:01:34
Document automatically cancelled - unable to process @ 12:01:42

Can anyone advise who or what it was that likely cancelled this document? And even better, why?

TIA!

Mark

Questions Need Help

This topic has been closed for replies.

L

Lisa28869850rl1a

Participant

Receiving the same error message that a document has been automatically cancelled. I am unable to modify the document. What is the reason for this?

Meenakshi_Negi

Legend

Hi Lisa28869850rl1a,

Thank you for reaching out.

Could you please let us know where exactly you get this error message?

Are you trying to send a document for signature?

It would be helpful if you could share more information about the workflow that results in the error message.

Thanks,

Meenakshi

S

Shashi2738194205gw

Participant

Did you find solution ?

S

SimonATS

Legend

please contact support Mark.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded