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Participant
May 16, 2024
Answered

Document Builder:INVALID_JOB_ID

  • May 16, 2024
  • 2 replies
  • 1070 views

Hi All,

 

We are using Adobe Sign for salesforce and generate our documents in salesforce however we are unable to create any documents from a salesforce record page any more as we get the Document Builder:INVALID_JOB_ID. Any thoughts on what to look for?

 

 

 

Thanks

Abu

 

    Correct answer Ben356090789mmh

    Confirming this has been resolved overnight for my Org and I was notified by Support that the Engineers updated a backend fix for this. Seems like total downtime for this issue was somewhere around 5am EST until just about the same time the following day for future reference and people looking here if/when it happens again.

    2 replies

    Participant
    September 24, 2025

    Any chance you remember the resolution for this? Woke up this morning to all of our orgs' templates and agreement attepts having this.

    Participant
    September 24, 2025

    Tagging on to say our orgs are experiencing the same issue today.

    Participant
    September 24, 2025

    Same. Any update?

    jane-e
    Community Expert
    Community Expert
    May 16, 2024

    @Salesforce27667499xygz 

     

    I've moved your post from Using the Community (for forum questions) to Adobe Acrobat Sign for you.

     

    Jane