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GRIGORIOS22893332uybn
Participant
January 29, 2022
Question

Document cannot be signed because is locked

  • January 29, 2022
  • 2 replies
  • 3602 views

We are using Docusign as a e-signature platform. We have a document that needs to be signed by 6 recipients. 1st, 2nd and 3rd and 6th signers are out of our organization, and they do not use DocuSign, but they prefer their platforms (Beat, Adobe or USB-token).
After 4th and 5th Signers (from our organization) finish signing, Document is locked, at least this is what is showing when we open the document with adobe (without any actions from our side, no password added etc.).

As a result next signers cannot proceed with their signing (the get a message that document is locked).

I contact Docusign support and they informed me that they do not lock the document but it is how Adobe shows the document locked and that i should contact them in order to figure things out.

Attached you will find print screen from signature panel where there is another 6th invisible signature and the statement that document is locked.

 

Could you please assist me? At least give some direction on how to procceed.

 

Thank you in advance

This topic has been closed for replies.

2 replies

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Stephanie26336920lpi4
Participant
September 15, 2023

I am having this same issue. We sign things internally with DocuSign, then send to customes to sign (whichever manner is best for them). If they try to use Adobe, Adobe locks them out of doing anything other than viewing the document. They are unable to sign it electronically in Adobe once DocuSign has added a signature. Wouldlove someone to help with this issue! 

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    FourArrows
    Participant
    August 5, 2024

    The quick and dirty means of keeping the signatures but removing the lock is to using the Microsoft Print to PDF feature. Open it in adobe and print the file, but instead of selecting a printer choose Print to PDF and it makes a new file. It drops all the enhanced features like timestamps and signing history when you do it, but that's a benefit if you ask me. 

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    GRIGORIOS22893332uybnAuthor
    Participant
    February 1, 2022

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