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April 20, 2017
Question

Document conversion timed out

  • April 20, 2017
  • 0 replies
  • 232 views

I'm attempting to use the RESTful API to upload a document and create an agreement. The JSON is valid and the document I'm attempting to send is at a publicly accessible URL, however when I attempt to Try it out I receive the following error:

{

     "code": "BAD_REQUEST", "message": "Adobe Sign was unable to convert your document(s) because conversion process timed out.           (apiActionId=CBJCHBCAABAAS2Wx_xFEWINSY5Qqr_MSj9ivo9SkY8Yd) (apiActionId=CBJCHBCAABAAS2Wx_xFEWINSY5Qqr_MSj9ivo9SkY8Yd)"

}

The JSON I'm sending is:

{

  "documentCreationInfo": {

    "fileInfos": [

      {

        "name": "Test",

        "documentURL": {

            "mimeType": "docx",

            "name": "test.docx",

            "url": "http://example.com/test.docx"

        }

      }

    ],

    "name": "Test",

    "message": " an appropriate message to the recipient",

    "recipientSetInfos": [

      {

        "recipientSetRole": "SIGNER",

        "recipientSetMemberInfos": [

          {

            "email": "example@example.com"

          }

        ]

      }

    ],

    "signatureType": "ESIGN",

    "signatureFlow": "SENDER_SIGNS_LAST",

    "securityOptions": {

      "passwordProtection": "NONE",

      "kbaProtection": "NONE",

      "webIdentityProtection": "NONE",

      "protectOpen": false,

      "internalPassword": "",

      "externalPassword": "",

      "openPassword": ""

    }

  }

}

Any ideas?

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