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abigailb61383941
abigailb61383941
Participant
October 9, 2018
Answered

Document could not be thumbnailed.

  • October 9, 2018
  • 2 replies
  • 2817 views

Hi - I am about to tear my hair out as I am trying to send several documents to be signed.

I am getting the error:

Adobe Sign was unable to create your agreement because the document could not be thumbnailed.

I have tried to look up ways to solve this and no luck.

Can anyone advise please.

Thank you

Glenda

PS - old system much better as you could see which documents were sent to who and be able to easily find them. 

New system seems to be much less information shown.

This topic has been closed for replies.
Correct answer sameer_puri

Hello,

There might be a problem with a single document out of the many documents that you are trying to send. Can you isolate which document has the issue (by maybe sending the other documents to yourself just for testing) and send me the document in a direct message so that we can take a look?

Alternatively, if possible for you, you can send all the documents to me in a direct message and I will take care of the required debugging.

Thanks

Sameer Puri

2 replies

D
Daniela237466852e2v
Participant
August 12, 2022

I am also experiencing the same issue.

sameer_puri
Adobe Employee
sameer_puriCorrect answer
Adobe Employee
October 10, 2018

Hello,

There might be a problem with a single document out of the many documents that you are trying to send. Can you isolate which document has the issue (by maybe sending the other documents to yourself just for testing) and send me the document in a direct message so that we can take a look?

Alternatively, if possible for you, you can send all the documents to me in a direct message and I will take care of the required debugging.

Thanks

Sameer Puri

abigailb61383941
abigailb61383941Author
Participant
October 11, 2018

Hi Sameer – thank you for your reply.

Yes this worked – I was able to isolate the document!

Thank you for your help.

Thank you and kind regards

Glenda

Glenda Fairall

Administration/Accounts

P 07 5597 0871

F 07 5597 6469

E accounts@redbackradiators.com.au<mailto:accounts@redbackradiators.com.au>

W www.redbackradiators.com.au<http://www.redbackradiators.com.au/>

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