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Cristie29035625c0qh
Participant
March 23, 2023
Answered

Document exceeds page limit for license?

  • March 23, 2023
  • 2 replies
  • 15909 views

Getting message that I've "EXCEEDED Page Limit"

 

This document cannot be sent out for e-signatures because it exceeds the page limit for your license.  However it's only 1 page.  Huh?  I need to get this signed! 

Correct answer Meenakshi Negi

Hi Unicorn4142,

 

Thank you for reaching out.

 

Please ensure the PDF size does not exceed the limits mentioned in the following help document: https://adobe.ly/4hAlGhG. If that is not the case, please confirm if you created the document.

Could you share the document with us so we can look at it?

 

Let us know if you need any help.

 

Thanks,

Meenakshi

2 replies

Y
yushuaic26667162
Participant
August 26, 2023

Hi,

 

Cause: some pdfs may have invisible pages (especially digital sign pdfs)

Solution: print the pdf into "Microsoft Print to PDF" or "Adobe PDF", to rid the invisible stuff. Then you can request e-signature.

 

You're welcome!!

    U
    Unicorn4142
    Participant
    February 12, 2025

    So I have a 31-pg document, printed using "Microsoft Print to PDF", and yet it says I have too many pages?  Any thoughts would be greatly appreciated!  

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    February 12, 2025

    Hi Unicorn4142,

     

    Thank you for reaching out.

     

    Please ensure the PDF size does not exceed the limits mentioned in the following help document: https://adobe.ly/4hAlGhG. If that is not the case, please confirm if you created the document.

    Could you share the document with us so we can look at it?

     

    Let us know if you need any help.

     

    Thanks,

    Meenakshi

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    March 31, 2023

    Hi Cristie29035625c0qh,

     

    Thank you for reaching out.

     

    Please refer to your plan's transaction limits provided in the following help document: https://helpx.adobe.com/sign/using/transaction-limits.html.

    As mentioned above, it is a single-page document. Would you mind sharing the document with us?

    Share the screenshot of the error message.

     

    Thanks,

    Meenakshi

     

      H
      Hamun5ED5
      Participant
      July 28, 2023

      Hi, I am experiencing the same issue.  Cannot send 4 pages for e-signatures. Works fine if it is 1 page.  Can you please advise which licenses I required to allow this?  Sharing screenshot of error message.

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      July 31, 2023

      Hi Hamun5ED5,

       

      Thank you for reaching out.

       

      We have checked the screenshot, and it does not make sense for a document of 4 pages. Ensure that the file fulfills all the limits mentioned here: https://helpx.adobe.com/sign/using/transaction-limits.html.

      Would you mind sharing the document with us so we can check with the team and investigate this issue?

      Also, share your Adobe ID (email address) for the account in a private message. You may initiate a private message using the envelope icon at the top right corner of this community page.

       

      Thanks,

      Meenakshi

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