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andrewc4542345
Participant
January 7, 2019
Answered

Document is not being received by customer.

  • January 7, 2019
  • 1 reply
  • 854 views

Hi,

Attempting to send a document, sign it and send it back. I have a MAC.

“Contract test” has been successfully sent for signature

It shows the document has been sent, above is the message.

e-mails are not arriving to 2 different e-mail addresses.

Checked spam / junk  and looked for items in folders

I have received purchase and instruction e-mails to my computer from Adobe (not blocked?)

Turned off firewall and sent again, no luck.

A friend has the same software, he sent a contract to me and I received it.

Thanks in advance for your help!

    This topic has been closed for replies.
    Correct answer Meenakshi_Negi

    Hi Andrewc,

    Sorry for the delay in response.

    Are you still experiencing the issue?

    If yes, please make sure that the email address that you have added as the recipients are correct.

    You may check the document under 'Out for Signature" on the Adobe Sign manage tab.

    If that is not the case, you will need to contact support team to get this checked.

    You may contact support using this link Contact Customer Care

    Let us know if you need any help.

    Please update the thread, if the issue is already resolved.

    Regards,

    Meenakshi

    1 reply

    Meenakshi_Negi
    Meenakshi_NegiCorrect answer
    Legend
    January 10, 2019

    Hi Andrewc,

    Sorry for the delay in response.

    Are you still experiencing the issue?

    If yes, please make sure that the email address that you have added as the recipients are correct.

    You may check the document under 'Out for Signature" on the Adobe Sign manage tab.

    If that is not the case, you will need to contact support team to get this checked.

    You may contact support using this link Contact Customer Care

    Let us know if you need any help.

    Please update the thread, if the issue is already resolved.

    Regards,

    Meenakshi

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