Document loading very slow

Hi there,

Hope you are doing well and thanks for reaching out.

As described  it’s taking 5–7 minutes to load a document for signing, here are a few possible reasons and steps you can try:

• File size/complexity: Large files or documents with many form fields, images, or signatures may take longer to load. Try optimizing the PDF to reduce size.
  
  

• Internet connection: A slow or unstable network can cause delays. Switching to a stronger or wired connection may help.
  
  

• Browser issues: If you are opening the PDF on a web browser, clear cache/cookies or try a different browser (Chrome, Edge, Firefox). Make sure the browser is up to date.
  
  

• Different accounts/users: Since you’ve tested with different users, that rules out account-specific issues, but it may still help to check if the issue happens across all devices or just a few.

If the issue continues, it would be helpful to know:

• The size of the document,

• Whether it happens with all files or only specific ones, and

• If you notice the same delay across different networks and devices.

This information can help narrow down the cause.

~Amal