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Hinterwirth29403312qpne
Participant
April 14, 2023
Question

Document rejected as Mail From no longer matches the Mail Header

  • April 14, 2023
  • 1 reply
  • 458 views

Hallo, wir verwenden schon seit längerem Acrobat Sign, seit ca. 10 Tagen wird von der unterschreibenden Firma unsere Dokumente abgelehnt, da die Mail From nicht mehr mit der Mail Header From übereinstimmt.

Kann uns jemand helfen?

This topic has been closed for replies.

1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
April 17, 2023

Hi Hinterwirth29403312qpne,

 

Thank you for reaching out.

 

As mentioned, the "mail from" no longer matches the mail header form. Would you mind sharing more information about this?

It would be helpful to share the screenshot of what has changed. And what is it used to be?

 

Thanks,

Meenakshi

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