Document Upload Error - Problem Converting Document

Question

Hi all,

I need support ASAP! I need to upload a very important agreement along with two other documents. One of which requires approver's signatures. I think my agreement is too large since it contains pictures, but I have compressed it 3x, and still having trouble uploading and even getting a preview of the signatory.

Please please please help me, is this a temporary issue that i should wait out and try again, or should i keep compressing the agreement, or?

The error message is never clear on what the issue is, so I would appreciate the prompt support.

Best,

Fatima

Meenakshi_Negi · Accepted Answer

Hi fatima_3044,

Thank you for reaching out.

Please ensure that you adhere to the transaction limits outlined in the following help document: https://adobe.ly/48c91y4.

If you still experience issues, please reach out to our Acrobat Sign Enterprise support team using the steps suggested here: https://adobe.ly/4rfCKPv.

Feel free to let us know if you need any help.

Thanks,

Meenakshi

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