Document Verification in Acrobat Sign

Hi marie_joyce_5377,

Thank you for reaching out, and sorry about the delay in response.

It seems that you are using the Knowledge-based authentication (KBA). Currently, the feature is only applicable to US-based recipients. You may try different modes of authentication. For more information on Acrobat Sign authentication, refer to the following help document: https://adobe.ly/4b8Pwrs.

Let us know if you have any questions.

Thanks,

Meenakshi

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