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debbido4
Participant
May 6, 2016
Answered

Documents not loading...

  • May 6, 2016
  • 3 replies
  • 1419 views

Hi there,

A couple of days ago, Echosign (Adobe Sign) stopped loading on one of my computers; although, I have been using this computer to sign documents daily for about a year.  I have two computers.  Everything is loading fine on my older (as a dinosaur) computer but not on my newer computer.  The computer which is not loading the documents is using Windows 10 and Chrome.  I tried going directly to Adobe Sign and signing in, and that still does not work.  I get a grey screen with "Adobe Sign" in the upper left-hand corner. 

Thanks for your help!

Deb Spradlin

This topic has been closed for replies.
Correct answer debbido4

It has spontaneously started working again.  Thanks for your input. 

3 replies

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Shannon28622910tum0
Participant
February 27, 2023

i started having the same issue. my documents for e signature won't upload for specifying where to sign. it starts and stops at 72% on the desktop app. problems started after a windows update i think

 

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debbido4AuthorCorrect answer
Participant
May 10, 2016

It has spontaneously started working again.  Thanks for your input. 

MichaelKazlow
MichaelKazlow
Legend
May 7, 2016

What happens if you use a different browser? Is your version of Chrome up to date?

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debbido4Author
Participant
May 7, 2016

Chrome is up to date.  It works on Explorer.  How can I get it to work on Chrome?  My default is Chrome, so I would prefer to not have to change browsers. 

MichaelKazlow
MichaelKazlow
Legend
May 7, 2016

I do not know how the site is implemented in terms of Java, JavaScript and Flash. Chrome has its own internal Flash engine and I am unsure of the others. I frequently have to use different browsers for different websites due to compatibility. The good news is that it works with Explorer. Maybe someone who uses Chrome or someone from Adobe can chime in and offer suggestions.

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