Documents prefilling incorrect information

Question

We are having issues with several templates that are sent to new employees asking them to fill in information.  For some reason, the documents are pre-filling incorrect information, taking information entered in one document and placing it in another but in the wrong places.  This is causing employment applications and background check forms as other employment documents to be incorrect.  The templates will not allow the user to correct information. It seems to happen when employees try completing the information on a computer as well as when they try on a phone so that isn't the issue.  Can anyone suggest a solution?

Meenakshi_Negi · Answer

Hi Transitionsg,

As you have mentioned above, the document are pre-filling inocrrect information. How exactly the information get pre-filled?

Are you sending the document for signature using the Aodbe Sign? If not, please share the exact workflow you do.

Would it be possible to share the document with us, so wee can check it on our end?

You can share the document using the steps provided here https://forums.adobe.com/docs/DOC-7161

We will be waiting for your response.

Let us know if you need any help.

Regards,

Meenakshi

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