Skip to main content
SertanK
Participant
July 28, 2026
Question

Documents Visibility Permission Changed

  • July 28, 2026
  • 3 replies
  • 14 views

All templates shared within our organization appear to have had their visibility changed to Owner Only. Previously, they were available for all internal users to use.

We need assistance restoring the "Available to all users in the organization" setting, as this issue appears to affect all shared templates globally.

    3 replies

    Meenakshi0101
    Community Manager
    Community Manager
    July 28, 2026

    Hi SertanK,


    Thank you for reaching out.


    You may refer to the help document linked below for instructions on how to change a library template's permission level: Change a library template's permission level. Please note that an administrator for your organisation's Acrobat Sign account will need to make these changes. 


    We have verified your account using the email address associated with your community profile. You are currently listed under the Acrobat Sign Enterprise plan. However, you do not have administrator rights for the main account. Please consult with the account administrator to make the necessary changes. If you continue to experience any issues, please contact the Acrobat Sign Enterprise support team by following the steps outlined here: Adobe Acrobat Sign Customer Support Resources.


    Feel free to let us know if you need any help or have further questions.


    Thanks,

    Meenakshi

    SertanK
    SertanKAuthor
    Participant
    July 29, 2026

    Hi ​@Meenakshi0101 ,

     

    My account granted as an administrator but can't still make this change . 

     

    Meenakshi0101
    Community Manager
    Community Manager
    July 29, 2026

    Hi SertanK,


    If you have been granted the administrator rights and you are still continue to experience the issues, please contact the Acrobat Sign Enterprise support team by following the steps outlined here: Adobe Acrobat Sign Customer Support Resources. They will help you with the necessary steps and any backend changes required on our end.


    Let us know if you experience any issues.


    Thanks,

    Meenakshi