Does this work? Adobe Acrobat Sign?

Question

I took the option of download, complete, scan, upload with Adobe Acrobat Sign.

It is for an expensive contract. There are 26 pages.

The Adobe Acrobat Sign service hates the end user:

1) it looks like there is a file size limit of 10MB. If the uploaded file exceeds that, there is no error, but the upload does not happen.

2) Try compressing the PDF and sometimes the uploads fail with "Some miscellaneous error has occurred" and sometimes with "Upload Error: an error has occurred".

This is great. I've tried scanning the doc with three different scanners (Brother, Canon, and Google Drive Document Scan). I looked into the Adobe Scan app, but that wants a subscription to scan more than 5 pages and I know from experience it is very hard to cancel an Adobe subscription (hundreds wasted on kids Adobe Create Cloud).

I've tried uploading with three different browsers (Chrome, Firefox, Safari). I've tried uploading in In-Cognito mode. I've tried different scanning formats (OCR, 150x150, 300x300). I've tried reducing size and forcing PDF/A.

What gives? Who is this service for? It doesn't work and the error messages are laughably unhelpful.

Please beat me with the clue stick here - my fingers and bloody and my nerves shot. I am required to sign a new contract and am completely screwed by Adobe here.

Anonymous · Accepted Answer

The only sensible error I can get from Adobe Acrobat Sign occurs when I append extra pages to the document to be signed. Then Adobe Acrobat Sign complains that there are too many pages.

Loose the extra pages and we back to the miscellanous error, or the non-descript error. 💩

Upload also fails from Mobile - specifically, Gmail + Chrome.

There's no correlation id to even being investigating the issue. If I am ever in the position of needing to set-up e-signing, it won't be with Adobe. It's clear Adobe doesn't give a fig about the folks who end up on the other side of their system. No help, no way to get help, just turned away by a broken upload service that is probably not even monitored. No need to answer this thread - it is obvious anyone from Adobe will be speaking with zero data.

Anonymous · Answer

I should also say the PDFs render just great in MacOS Preview, Chrome, Foxit Reader, and Adobe Acrobat Reader DC.  Adobe Acrobat Sign, a seasonal nightmare.

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