Download Individual Files Feature Removed???

Forum|Forum|1 year ago
June 14, 2024
3 replies
1449 views

Why was the Download Individual Files button removed? It was a feature yesterday.

I use this feature everyday in my workflow. There is a help page article showing how to navigate to it but the botton doesn't exist as of this morning.

Anyone else have this issue?

Manage documents

This topic has been closed for replies.

G

Greg V in Quality

Participant

I am running into the same issue. I hope there is a work around or fix soon.

mariahweyne

Inspiring

In Adobe Sign settings, you can decide if you want to merge the documents or keep them separate. Need to be an admin to see/change the settings.

Account settings-Global settings

Meenakshi_Negi

Legend

Hi Collin0D4D, Melissa3818144547g0, and Greg V in Quality,

Thank you for reaching out, and sorry about the delay in response.

As mentioned, the option does not appear. Please check with the account administrator once to see if the option was disabled in the Account settings. Refer to the information in the following help document: https://adobe.ly/45TyOK1.

Let us know how it goes.

Thanks,

Meenakshi

M

Melissa3818144547g0

Participant

I'm wondering the same thing, that was how I always downloaded my completed documents and now I'm not able to download them separetly and without the completed document page at the end. It causes a lot of extra work and is very frustrating.

mariahweyne

Inspiring

I just checked - it's there

C

Collin0D4D17782013Author

Participant

It's not on my AdobeSign. The "Download individual files" button was under the "Add Notes" button, but it is gone as of this morning. I cannot access on any of my devices

https://helpx.adobe.com/sign/using/sign-download-individual-files.html